Operations Specialist


Sustainable Harvest seeks a talented and versatile Operations Specialist to join our team in Oaxaca, Mexico. This role requires a high level of attention to detail, proactive communication, and project management skills. This role reports to the Director of Supply and Operations, and requires daily communication with exporters, customs agents, warehouses, and shipping agents. The position will operate primarily in Spanish, but requires bilingual conversational fluency in English.



  • Permanent monitoring of traffic communication to identify issues and obstacles related to  shipments. Communicate proactively with relevant parties to solve issues. 
  • Daily communication with exporters, customs agents, warehouses and shipping agents to  ensure smooth processing of inbound traffic. Flag any issues with Operations team.
  • Process final set of shipment documents for payment, reviewing accuracy of detailed  information on documents, uploading scanned documents into Operations information system (RITS) when necessary, and  marking the contract Ready for Payment. 
  • File shipped contracts with insurance agent to ensure shipment is insured correctly. Process insurance data in RITS. 
  • Support elaboration of recurring shipment reports for key customers.
  • In support of Releases department, follow up with warehouses on pickups from port, missing  stripping reports, etc. 
  • During peak periods, support review of documents related to incoming shipments to ensure  correct data have been registered by exporter and to process the corresponding documents  in the Sustainable Harvest database. Flag any follow-up that needs to be coordinated. 
  • Proactively provide feedback to improve Operations processes and systems.
  • Support elaboration of recurring shipment reports for key customers. 

  •  Support Operations team in elaboration of reports for the Origin team, Sales team or Leadership team, with respect to Operations metrics

Qualifications and Experience

  • At least 5-7 years of hands-on experience with logistics in an international freight company 
  • Team player 
  • Meticulous, with a keen eye for detail 
  • Ability to work independently and remotely, but in permanent communication with the rest of the team 
  • Proactive, independent problem solver, within the boundaries of the job description 
  • Adaptability to changing circumstances in a fast-paced environment
  • Able to work under time pressure, working on multiple issues at the same time 
  • Eager to learn and grow in the job 
  • Spanish: Fluent – Native 
  • English: Conversational – Fluent


Commensurate with experience.


Sustainable Harvest Mexico Office in Oaxaca, Mexico 


Please treat the desired qualifications for this position as a guide rather than a prescriptive set of requirements. While these qualifications help inform the type of work you will be asked to perform at Sustainable Harvest, we value diverse experiences and willingness to learn in our hiring process. If you do not meet the minimum qualifications but believe that you would be a great fit for this role, we encourage you to apply. We will also consider candidates whose experience exceeds the minimum desired qualifications.

Applications will be accepted on a rolling basis. Candidates are encouraged to apply as soon as possible.

Please send a resume and a letter of interest in pdf format to jobs@sustainableharvest.com

In your letter, please answer the following questions:

  • Please describe in one paragraph the specific experience with (international) freight handling. What was your role? Did you have to interact with third parties? Were you involved in customs-related procedures?
  • Did you have to use the English language in part of your job(s)? Do you have any other experience with the English language, or did you obtain knowledge of the English language other than through school and work?
  • Please indicate your (net) salary expectations.

About Sustainable Harvest

Sustainable Harvest is a specialty coffee importer whose mission is to improve the livelihoods of coffee-farming families around the globe through its Relationship Coffee model. Since its founding in 1997, the company has partnered with over 200,000 smallholder farmers, helping them gain access to premium markets and increased incomes. It became the first B Corp-certified company in coffee in 2008.

Sustainable Harvest is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state, or federal law.

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