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Our Offices

Seattle, Washington, USA

2303 W Commodore Way, Suite 204 

Seattle, WA 98199


Fax: 503-296-2349

Bogotá, Colombia

Calle 99 # 9A - 45 piso 6, Parque del Chico 99

Bogotá, Colombia

(+57) 601 739 7060 

Oaxaca, Mexico

Rincón del Acueducto 107, Int E,
Col. Rincón del Acueducto CP: 68040

+52 (951) 6886850


8:00 a.m. - 4:00 p.m.

Monday - Friday



Speak Up Your Concerns

How to Submit A Concern on Speak Up?

To submit a report, go to and choose between the web intake method or to call the toll-free phone number for your country. The phone lines and web page can be used 365 days a year, and both support your own language. 

Submit a concern  

Why did Sustainable Harvest set up Speak Up?

At Sustainable Harvest, we are committed to complying with laws and regulations and to conducting our operations ethically. We therefore encourage colleagues and all stakeholders, including clients, contractors, or community members who have concerns about conduct or behavior that does not meet our standards, to speak up.

We view raising concerns positively as reinforcing a culture of excellence consistent with our Code of Conduct. To help support our high standards, we are partnering with Convercent, a third-party platform, to provide a confidential and secure space for you to bring up concerns or issues in the workplace.

How will Sustainable Harvest manage a concern?

Each report will be carefully reviewed at our head office by a complaint manager and will be treated on a confidential basis in the shortest possible time. Complainants wishing to report a case by phone will be directed to a call center where their case will be logged confidentially and forwarded to the head office. We will send a confirmation of receipt for each complaint received and complainants will be encouraged to check the status of their reports on the Speak up website. We will make every possible effort to resolve any confirmed issues.

We recognize that it can sometimes take a lot of courage to speak up. You can rest assured that any information you provide will be stored privately and securely and will be treated with sensitivity and respect. We prohibit retaliation against anyone who has used the Grievance or Whistleblowing Mechanism in good faith. Moreover, if requested during the process, reports can be submitted anonymously. 

Why am I being redirected to Sucafina?

Sustainable Harvest is a subsidiary of Sucafina North America - the US subsidiary of the Sucafina Group. Today, with more than 1,400 employees in 33 countries, the Group is one of the leading coffee trading houses in the world and one of the few focused entirely on coffee.

All reports will be carefully reviewed at our head office by a complaint manager and will be treated on a confidential basis in the shortest possible time.